Question 1

What is Market360?

Accepted Answer

An overview of Sierra Leone's premier digital marketplace. Market360 is Sierra Leone's leading digital commerce platform, connecting buyers and sellers across the country. Built by and for Sierra Leoneans, it supports transactions in Sierra Leonean Leones (SLL) and integrates natively with local payment providers like Orange Money and Africell Money.

The p

Question 2

How Market360 works

Accepted Answer

Understand the end-to-end flow from browsing to delivery. Market360 operates on a three-party model: buyers, sellers, and the platform acting as a trusted intermediary. When a buyer places an order, payment is held securely in escrow — never sent directly to the seller. The seller then prepares and ships the item. Once the buyer confirms receipt, funds are

Question 3

Creating your account

Accepted Answer

Step-by-step guide to signing up on Market360. Creating a Market360 account takes under two minutes. You only need a phone number or email address to get started. All new accounts receive an introductory wallet balance and access to the full marketplace immediately.

Question 4

Verifying your account

Accepted Answer

Why verification matters and how to complete it. Account verification on Market360 has two levels: basic verification (phone or email confirmation) which happens at signup, and full KYC (Know Your Customer) verification required for withdrawals above SLL 500,000 or for opening a seller store.

KYC verification involves submitting a government-issu

Question 5

Becoming a tester

Accepted Answer

Join the Market360 early access program and help shape the platform. The Market360 Tester Program gives selected users early access to new features before public release. Testers play a vital role in finding bugs, giving feedback, and improving the platform for everyone. In return, testers receive exclusive badges, early access to new features, and periodic rewards.

Question 6

Understanding the marketplace

Accepted Answer

Learn how listings, categories, and search work. The Market360 marketplace is organized into product categories. Each listing shows the product title, photos, price in SLL, seller rating, and delivery estimate. Verified sellers are marked with a blue badge. You can filter by category, price range, location, and rating.

Question 7

How to search for products

Accepted Answer

Find exactly what you're looking for using search and filters. The Market360 search engine indexes product titles, descriptions, and seller names. Type any keyword in the search bar at the top of the home screen to get instant results. Use filters to narrow down by category, price, location, and seller rating.

Question 8

How to place an order

Accepted Answer

A complete walkthrough from product page to order confirmation. Placing an order on Market360 is straightforward. Every order is protected by escrow, meaning your money is safe until you confirm receipt of the item as described.

Question 9

Understanding escrow protection

Accepted Answer

How Market360 keeps your money safe on every order. Escrow is Market360's core buyer and seller protection mechanism. When you place an order, your payment is locked in a secure escrow account — separate from both your wallet and the seller's wallet. The seller receives the funds only after you confirm that the item arrived as described.

This protec

Question 10

Tracking your orders

Accepted Answer

How to follow your order from placement to delivery. Once a seller marks your order as dispatched, you can track its status in the Orders section of the app. For sellers who provide tracking numbers, a direct tracking link will appear on your order page.

Question 11

Cancelling an order

Accepted Answer

When and how you can cancel a placed order. You can cancel an order for free at any point before the seller marks it as 'Dispatched'. Once dispatched, you'll need to open a return request instead. Cancelled orders are refunded to your Market360 wallet instantly.

Question 12

Returning items

Accepted Answer

How to return a product and get a refund. Market360 supports returns for items that don't match their listing description, arrive damaged, or are the wrong item entirely. Returns for personal preference (change of mind) are at the seller's discretion — check the listing's return policy before ordering.

Question 13

Reporting damaged products

Accepted Answer

What to do if your order arrives in poor condition. Receiving a damaged item is frustrating, but Market360's buyer protection ensures you're not left out of pocket. Act quickly — the sooner you report it, the faster it's resolved.

Question 14

Understanding seller ratings

Accepted Answer

What the rating system means and how to use it. Seller ratings on Market360 are based on verified purchases only. After confirming delivery, you'll be prompted to leave a rating from 1–5 stars and an optional written review. Ratings are public and permanent, and help future buyers make informed decisions.

Question 15

Buyer protection policy

Accepted Answer

A full overview of how Market360 protects every buyer. Market360 Buyer Protection covers every order placed through the in-app payment flow. If your item doesn't arrive, doesn't match the listing, or arrives damaged, you're entitled to a full refund — no questions asked, as long as you follow the reporting process.

Question 16

Opening your first store

Accepted Answer

Create and verify a seller store on Market360. Opening a store on Market360 is free. All you need is a verified account and the required KYC documents. Most sellers are approved within 24 hours. Once your store is live, you can list products, receive orders, and get paid directly to your wallet.

Question 17

Seller verification

Accepted Answer

What verification means for sellers and how to complete it. Seller verification on Market360 goes beyond basic account verification. It establishes that you're a legitimate business or individual seller, which unlocks higher withdrawal limits, priority in search results, and the blue Verified badge on your store.

Question 18

Listing products

Accepted Answer

How to create effective, high-converting product listings. A great product listing combines clear photos, an honest description, and a competitive price. Listings with at least 3 photos and a detailed description receive significantly more views and orders than listings with minimal information.

Question 19

Managing inventory

Accepted Answer

Keep your stock levels accurate to avoid order failures. Accurate inventory management prevents overselling, failed orders, and negative reviews. Market360 automatically pauses listings when stock reaches zero and re-activates them when you update the quantity.

Question 20

Product photography tips

Accepted Answer

Take better product photos with just your phone. Product photos are the single biggest factor in whether a buyer clicks your listing. You don't need expensive equipment — a modern smartphone, good natural light, and a neutral background are enough.

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