Terms of Service

Your access to and use of Market360 is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, buyers, sellers, store operators, and any other persons who access or use the Services.

By using the Services, you represent and warrant that you have the full legal authority to enter into these Terms, either on your own behalf or on behalf of the organisation you represent. If you are accepting these Terms on behalf of a company, business, or other legal entity, you represent that you have the authority to bind that entity to these Terms and that "you" in these Terms refers to that entity.

Your continued use of the Services following any updates or amendments to these Terms constitutes your acceptance of the revised Terms. We will notify you of material changes via email, in-app notification, or a prominent notice on our website before the changes take effect.

These Terms incorporate by reference Market360's Privacy Policy, Seller Policy, Buyer Protection Policy, and any additional guidelines, policies, and rules published by Market360 from time to time, all of which form part of the agreement between you and Market360.

The following terms, when capitalised in these Terms, have the meanings set out below:

To use the Services, you must meet all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 18 years of age, or the age of legal majority in your jurisdiction if that age is higher than 18.
• You must have the legal capacity to enter into binding contracts under the laws of Sierra Leone or your country of residence.
• You must not have been previously suspended or permanently banned from Market360 for violations of these Terms or any other Market360 policy.
• You must not be located in, incorporated in, or a citizen or resident of any jurisdiction in which use of the Services is prohibited under applicable laws or regulations.
• If registering on behalf of a business, partnership, or other legal entity, that entity must be duly incorporated or otherwise legally established and in good standing.

Market360 reserves the right to request documentation at any time to verify your eligibility. Failure to provide satisfactory documentation within a reasonable period may result in suspension or restriction of your Account.

Users between the ages of 13 and 17 may access limited portions of the platform in browse-only mode with verifiable parental or guardian consent, but may not create an Account, make purchases, or sell on the platform.

4.1 Registration

To access most features of the Services, you must create an Account. When registering, you agree to provide accurate, current, and complete information and to update that information promptly if it changes. You may not register using a false identity, impersonate another person or entity, or provide misleading information.

Market360 may verify the information you provide at registration and at any subsequent time. We reserve the right to refuse registration, suspend, or terminate Accounts that are found to contain false, inaccurate, or misleading information.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password, PIN, and any two-factor authentication codes. You must not share your login credentials with any third party or allow any other person to access or use your Account on your behalf.

You agree to notify Market360 immediately at security@market360.shop if you become aware of any unauthorised access to your Account, any suspected compromise of your credentials, or any security incident affecting your use of the Services.

Market360 will never ask you for your password by email, SMS, in-app message, or phone call. Any request purporting to come from Market360 asking for your password should be treated as fraudulent and reported immediately. Market360 is not liable for any loss or damage arising from your failure to protect your Account credentials.

4.3 One Account Per Person

Each individual or entity may only register and maintain one Account on Market360 unless we have expressly permitted otherwise in writing. Operating multiple Accounts, using dummy accounts to circumvent restrictions, or creating Accounts after a previous Account has been suspended or banned is a violation of these Terms and will result in immediate termination of all associated Accounts.

4.4 Account Types

Market360 offers the following Account types, each with its own associated terms and capabilities:

5.1 Nature of Transactions

Market360 operates as a marketplace platform. When you purchase a Product through Market360, you are entering into a contract with the individual Seller of that Product — not with Market360. Market360 is not a party to any transaction between Buyers and Sellers and does not take title to any Product at any point. Market360's role is to facilitate the connection between Buyers and Sellers and to provide the infrastructure for secure payment processing.

5.2 Buyer Obligations

As a Buyer, you agree to:

• Read all Listing information carefully, including product descriptions, condition, pricing, delivery timelines, and return policies, before completing a purchase.
• Pay for all Orders you place promptly and in full using a supported payment method. Initiating a payment and then abandoning an Order without cause is a violation of these Terms.
• Provide accurate delivery information, including your correct name, address, and contact number, to ensure timely fulfillment.
• Communicate respectfully and in good faith with Sellers and Market360 support staff at all times.
• Confirm receipt of your Order within the timeframe specified by Market360 after delivery is marked complete. Failure to confirm receipt within 7 calendar days of confirmed delivery will result in automatic release of escrow funds to the Seller.
• Leave honest, factual, and constructive reviews based solely on your genuine experience with the transaction.
• Not make false, misleading, or malicious claims about a Seller or Product, including filing disputes in bad faith.

5.3 Order Confirmation & Contract Formation

An Order is considered confirmed and a legally binding contract is formed between Buyer and Seller at the point when Market360 sends you an order confirmation notification and payment is successfully processed. You will receive a transaction reference number and, where applicable, a payment receipt.

Market360 reserves the right to cancel or void an Order at any time before delivery if (a) the Seller is unable to fulfil the Order, (b) the transaction is flagged by our fraud detection systems, (c) an error in pricing or product information is identified, or (d) we are required to do so by law or court order. In such cases, a full refund will be issued to the original payment method.

5.4 Buyer Protection

All eligible purchases on Market360 are covered by our Buyer Protection Policy. Under this policy, you may be entitled to a full or partial refund if: the Product does not arrive within the confirmed delivery window; the Product received materially differs from the Listing description; the Product is significantly damaged or defective on arrival; or the Seller fails to respond to a legitimate complaint within 48 hours of it being raised.

Buyer Protection claims must be raised through the in-app dispute system within 7 calendar days of the confirmed delivery date. Claims raised after this period may not be eligible. Market360's determination on Buyer Protection claims is final, subject to any mandatory rights under applicable law.

5.5 Pricing & Currency

All prices on Market360 are displayed in Sierra Leonean Leones (Le) unless explicitly stated otherwise. Market360 does not offer currency conversion. The price displayed on a Listing at the time of purchase is the price you will be charged. Sellers are solely responsible for the accuracy of their pricing.

6.1 Seller Status & Verification

To sell on Market360, you must complete the Seller registration process and pass our identity verification (KYC) procedure. KYC requires submission of a valid government-issued photo ID and, for business accounts, proof of business registration. Market360 may request additional documentation at any time. Sellers who have not completed KYC verification are restricted to a provisional listing limit and may not receive payouts.

Upon successful KYC completion, your Store will display a "Verified Seller" badge. This badge indicates that Market360 has verified your identity and is not an endorsement of the quality of your Products or guarantee of any specific performance.

6.2 Listing Requirements

All Listings on Market360 must comply with the following requirements:

• Titles must accurately reflect the Product being sold and must not be stuffed with unrelated keywords.
• Descriptions must be truthful, complete, and written in a language accessible to buyers in Sierra Leone (English or Krio are recommended).
• All photographs must be original or lawfully licensed images of the actual Product being sold. Stock photos that misrepresent the item are prohibited.
• Prices must include all mandatory costs. Hidden fees added at checkout are not permitted.
• Condition must be accurately stated — new, like new, good condition, fair condition, or for parts only.
• Delivery timelines stated in the Listing must be realistic and must be honoured.
• You may only list Products that you own or have legal authority to sell, including appropriate licences or permissions where required.
• Listings must comply with all applicable Sierra Leone laws including consumer protection regulations, import/export rules, and intellectual property law.

6.3 Order Fulfillment Obligations

When a Buyer places an Order on your Listing, you are entering into a binding obligation to fulfil that Order under the terms described in your Listing. You must:

• Accept or reject each Order within 24 hours of placement. Orders not responded to within this window may be automatically cancelled and refunded.
• Ship or arrange delivery of the Product within the timeframe stated on your Listing.
• Update the Order status in your Seller Dashboard promptly as it progresses — including confirming dispatch and providing any tracking information.
• Package Products securely to prevent damage during transit.
• Communicate proactively with Buyers in the event of any delay, complication, or inability to fulfil.
• Honour any return or refund policy stated on your Listing, consistent with these Terms and Market360's Buyer Protection Policy.

6.4 Seller Taxes & Legal Compliance

You are solely responsible for determining and fulfilling any applicable tax obligations arising from your sales on Market360, including income tax, goods and services tax, or any other taxes applicable under Sierra Leonean law or the laws of any other jurisdiction relevant to your business. Market360 may be required by law to collect and report certain information about your sales to relevant tax authorities. By selling on Market360, you authorise us to do so where legally required.

Market360 does not provide tax advice. We recommend consulting a qualified tax professional regarding your obligations as a seller.

6.5 Seller Performance Standards

Market360 monitors Seller performance across several key metrics to maintain marketplace quality. Sellers are expected to maintain:

Sellers falling consistently below these standards will receive written notice and a performance improvement period before enforcement action is taken. In cases of severe or repeated violations, Market360 may bypass the warning process and proceed directly to suspension or termination.

7.1 Store Creation

Verified Sellers may create a branded Store on Market360, featuring a custom store name, logo, banner image, and description. Your Store name must be original and must not infringe upon the trademarks, trade names, or branding of any third party. Market360 reserves the right to require you to change a Store name that is misleading, infringing, or otherwise objectionable.

7.2 Store Content Standards

All content displayed on your Store, including your store description, banners, profile image, and any announcements, must comply with these Terms and must not be misleading, deceptive, sexually explicit, violent, hateful, or otherwise in violation of applicable law. Market360 may remove or request modification of Store content that does not meet these standards.

7.3 Store Suspension

A Store may be suspended separately from the Seller's personal Account in cases where Store-specific policy violations are identified. During a Store suspension, all active Listings associated with that Store will be temporarily hidden from the marketplace. Active Orders must still be fulfilled during a Store suspension unless Market360 instructs otherwise.

7.4 Multiple Stores

An individual or business may operate more than one Store on Market360 only with our prior written approval. Operating multiple Stores without permission, or operating additional Stores to circumvent performance restrictions on an existing Store, is a violation of these Terms.

8.1 Nature of the Wallet

The Market360 Wallet is an in-platform electronic money facility that allows registered users to hold, receive, send, and withdraw funds in Sierra Leonean Leones (Le). The Wallet is not a bank account and Market360 is not a bank or licensed deposit-taking institution. Funds held in your Wallet are not protected by the Sierra Leone Deposit Protection Fund or any equivalent scheme.

8.2 Funding the Wallet

You may add funds to your Wallet using the following supported methods: Orange Money, Africell Money, and other mobile money operators as we make available from time to time. All deposits are processed in Sierra Leonean Leones. Market360 does not accept or hold foreign currency in Wallet accounts.

Deposits are subject to minimum and maximum limits, which are published in the app and may be updated at any time. Market360 may decline any deposit transaction if it is flagged by our fraud prevention systems or if it would cause a regulatory limit to be exceeded.

8.3 Payments & Escrow

When a Buyer initiates a purchase, the transaction amount is deducted from the Buyer's Wallet (or collected via the chosen payment method) and held in escrow by Market360. Escrow funds are released to the Seller upon the earliest of: (a) the Buyer confirming receipt of the Order; (b) expiry of the 7-day confirmation window without a dispute being raised; or (c) resolution of any dispute in the Seller's favour.

Market360 does not earn interest on escrow funds. Funds held in escrow are not accessible to Market360 for its own use and are held in a segregated account for the benefit of users.

8.4 Withdrawals

Sellers may withdraw their Wallet balance to a verified Orange Money or Africell Money account, or to a registered Sierra Leonean bank account. Withdrawals are subject to KYC verification, minimum withdrawal thresholds, and applicable processing fees as disclosed in the app at the time of withdrawal.

Market360 processes withdrawal requests within 1–2 business days under standard conditions. Withdrawals may be delayed if additional verification is required, if a dispute affecting the relevant funds is pending, or if the withdrawal is flagged by our compliance or anti-money laundering controls.

8.5 Wallet Security

You are responsible for the security of your Wallet. Market360 will never ask you to share your Wallet PIN or password. Any transaction initiated using your correct Account credentials will be treated as authorised by you. If you believe your Wallet has been compromised, contact us immediately at security@market360.shop.

8.6 Dormant Wallets

A Wallet that has not been accessed for a continuous period of 24 months will be classified as dormant. Market360 will notify you by email and in-app notification before a Wallet is classified as dormant. Dormant Wallets may be subject to a monthly maintenance fee. Funds in dormant Wallets are never forfeited to Market360 and will be returned to you upon request and successful identity verification.

9.1 Listing Fees

Creating an Account and listing Products on Market360 is free of charge. Market360 does not charge a monthly subscription fee to individual Sellers on the standard plan. Business account plans with additional features may carry a subscription fee, which will be clearly disclosed at the time of plan selection.

9.2 Transaction Fees

Market360 charges a Transaction Fee on each completed sale. The Transaction Fee is calculated as a percentage of the total Order value (excluding any separately stated delivery charge) and is deducted automatically from the Seller's payout before it is credited to the Wallet.

The applicable Transaction Fee for your account will be displayed in your Seller Dashboard before you publish a Listing. Market360 reserves the right to modify its fee structure with 30 days' written notice. Changes to Transaction Fees will not apply retroactively to Orders placed before the effective date of the change.

9.3 Withdrawal Fees

Internal transfers between Market360 Wallets are free of charge. Withdrawals to external mobile money accounts or bank accounts may be subject to a flat processing fee or percentage fee, which is disclosed at the time of initiating the withdrawal. Market360 does not charge hidden withdrawal fees.

9.4 Refunds & Reversal of Fees

If an Order is fully refunded as a result of a Buyer Protection claim upheld in the Buyer's favour, the Transaction Fee charged on that Order will be reversed and credited back to the Seller's Wallet, less any applicable administrative charge. If a refund is the result of the Seller's own failure to fulfil the Order, the Transaction Fee will not be refunded.

9.5 Disputed Payouts

If you believe a Transaction Fee has been incorrectly calculated or a payout has not been correctly credited, you must raise the matter with Market360 within 60 days of the transaction date. Claims raised after this period may not be honoured. Market360 will investigate and respond to payout disputes within 10 business days.

10.1 Prohibited Items

The following categories of Products may not be listed, offered for sale, or sold on Market360 under any circumstances. This list is illustrative and not exhaustive. Market360 may remove any Listing and take enforcement action against any Seller that offers items it determines to be prohibited, at its sole discretion.

10.2 Prohibited Activities

In addition to prohibited items, the following activities are strictly prohibited on Market360:

• Manipulating product reviews, ratings, or store rankings through fake reviews, incentivised reviews, or self-review.
• Circumventing Market360's Transaction Fees by conducting transactions off-platform after initial contact was made through Market360.
• Harassing, threatening, or intimidating other users, Market360 staff, or delivery personnel.
• Using hate speech, discriminatory language, or content targeting individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Operating bots, automated scripts, scrapers, or crawlers on the platform without prior written authorisation.
• Attempting to access the accounts, data, or systems of other users without authorisation.
• Interfering with or disrupting the operation of the Services, including through the use of viruses, malware, or denial-of-service attacks.
• Creating multiple Accounts to circumvent restrictions, bans, or performance limits applied to a previous Account.
• Impersonating Market360, a Market360 employee, or another user.
• Filing false dispute claims, chargebacks, or buyer protection claims in bad faith.
• Engaging in any form of money laundering, fraud, or financial crime through the platform.

11.1 Ownership & Licence

You retain full ownership of all Content you submit, upload, or otherwise make available through the Services, including product listings, photographs, descriptions, reviews, and messages. By submitting Content to Market360, you grant Market360 a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, adapt, and distribute that Content solely for the purposes of operating, providing, maintaining, and promoting the Services.

This licence continues for so long as your Content remains on the platform and terminates when you permanently delete the Content from your Account, subject to any residual copies that may exist in our backup systems for a limited period.

11.2 Content Standards

You represent and warrant that all Content you submit:

• Is accurate, truthful, and not misleading in any respect.
• Does not infringe any third-party intellectual property right, including copyright, trademark, patent, or trade secret.
• Does not contain any material that is defamatory, obscene, indecent, sexually explicit, violent, or otherwise unlawful.
• Does not contain any personal data of third parties without those individuals' explicit consent.
• Does not include malicious code, links to phishing sites, or any content designed to compromise another user's device or data.
• You have the full right, power, and authority to grant the licence set out above in respect of that Content.

11.3 Reviews

Market360 provides a review and rating system to support transparency and informed decision-making. Reviews must be based on the reviewer's genuine, first-hand experience of a specific transaction. Reviews must not be submitted in exchange for payment, discounts, or any other form of compensation from the Seller. Market360 investigates reports of review manipulation and will remove fraudulent reviews and take enforcement action against accounts involved in manipulating the review system.

11.4 Content Removal

Market360 reserves the right, at its sole discretion, to remove or restrict access to any Content that we determine violates these Terms, is reported by another user, or that we are required to remove by law or court order. We will make reasonable efforts to notify you when Content is removed, except where prohibited from doing so by law or where notifying you would defeat the purpose of removal.

12.1 Market360 Intellectual Property

The Market360 name, logo, brand identity, application design, interface elements, software code, technology infrastructure, and all other intellectual property forming part of the Services are owned by or licensed to Market360 Ltd. and are protected by applicable intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any Market360 intellectual property without our prior written consent.

12.2 Trademark Policy

The use of Market360's name, logo, or branding in any manner that implies endorsement, partnership, or official association with Market360 — including in product listings, advertising, social media, or press releases — without prior written authorisation is strictly prohibited. Any such unauthorised use may result in enforcement action including account termination and legal proceedings.

12.3 Copyright Complaints

If you believe that Content on Market360 infringes your copyright or other intellectual property rights, you may submit a written notice to ip@market360.shop containing: your full name and contact information; identification of the copyrighted work you claim has been infringed; identification of the allegedly infringing Content; a statement of good faith belief that the use is not authorised; and a statement under penalty of perjury that the information provided is accurate.

Market360 will investigate notices received in the correct format and will remove or disable access to Content that is found to infringe intellectual property rights. Repeat infringers will have their Accounts terminated.

The collection, use, storage, and disclosure of your personal data by Market360 is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

In summary, Market360 collects personal data that you provide when registering and using the Services, as well as data generated through your use of the platform (such as transaction records, browsing behaviour, and device information). We use this data to operate the Services, process payments, verify identities, personalise your experience, ensure platform security, and comply with legal obligations.

Market360 does not sell your personal data to third parties. We share data only with service providers, payment partners, and regulatory authorities as required by law or as necessary to provide the Services.

You have the right to access, correct, and in certain circumstances request deletion of your personal data. To exercise these rights, contact privacy@market360.shop.

14.1 Buyer–Seller Resolution First

In the event of any disagreement arising from a transaction, we strongly encourage Buyers and Sellers to attempt to resolve the matter directly and in good faith through in-app messaging before escalating to Market360. Many disputes can be resolved quickly through direct communication. Market360 will not accept a formal dispute submission unless the parties have genuinely attempted direct resolution, except in cases involving alleged fraud or serious misconduct.

14.2 Raising a Formal Dispute

If direct resolution is not achieved within 48 hours of a dispute being raised with the Seller, either party may escalate the matter to Market360 through the in-app dispute system. The escalation must be made within 7 calendar days of the confirmed delivery date or of the event giving rise to the dispute. Disputes submitted outside this window may not be eligible for Market360 intervention.

When raising a formal dispute, you will be asked to provide: a description of the issue; the Order reference number; evidence supporting your position (photographs, screenshots, communications); and the resolution you are seeking.

14.3 Dispute Resolution Process

Market360's Trust & Safety Team will review all submitted evidence impartially and without bias. The team will acknowledge receipt of a dispute within 24 hours and aims to issue a final determination within 7 business days. Both parties will be given an opportunity to submit evidence and respond to the other party's submissions before a decision is made. Market360's determination is final, subject to any mandatory rights you may have under applicable consumer protection laws.

14.4 Refund Processing

Where a refund is determined to be payable to a Buyer, the refund will be credited to the Buyer's Market360 Wallet within 3–5 business days of the determination. Refunds are issued in Sierra Leonean Leones (Le). Market360 is not responsible for any losses resulting from currency exchange fluctuations between the time of purchase and the time of refund.

14.5 Chargebacks

If you initiate a chargeback through your mobile money provider or bank rather than using Market360's dispute system, your Account may be suspended pending investigation. Unjustified or fraudulent chargebacks are a violation of these Terms and may result in permanent Account termination and recovery of any amounts wrongfully charged back.

14.6 Return Policy

Each Seller is responsible for setting and communicating their own return policy, which must be clearly stated in their Listing. Sellers may not enforce return policies that are more restrictive than Market360's minimum standards, which provide that Buyers may return a Product if: it does not match the Listing description; it arrives damaged or defective; or the wrong item is delivered. Market360's Buyer Protection Policy overrides any Seller return policy that is more restrictive than these minimum standards.

15.1 Market360's Right to Moderate

Market360 reserves the right, but is not obligated, to monitor, review, edit, refuse, or remove any Content, Listing, or Account at any time and for any reason, including for violations of these Terms or where we determine that action is necessary to protect the integrity of the marketplace, the safety of users, or compliance with applicable law.

15.2 Reporting Violations

All users are encouraged to report suspected violations of these Terms, including prohibited Listings, fraudulent behaviour, and abusive conduct, using the in-app reporting tools available on each Listing, Store, and user profile page. Market360 investigates all reports in good faith and takes appropriate action where violations are confirmed.

Reports may also be submitted directly to the Trust & Safety Team at trust@market360.shop.

15.3 Appeals

If you believe that a moderation decision — including the removal of a Listing, a dispute determination, or an Account restriction — has been made incorrectly, you may submit an appeal within 14 calendar days of the decision. Appeals must include a clear explanation of why you believe the decision was incorrect, together with any additional evidence. Market360 will review appeals and provide a final determination within 10 business days.

16.1 Termination by You

You may close your Account at any time by navigating to Account Settings and selecting "Close Account." Before your Account is closed, you must: complete or cancel all pending Orders; ensure your Wallet balance has been withdrawn in full; and confirm that there are no open disputes associated with your Account. Market360 will process your closure request and send a confirmation email within 5 business days.

Account closure does not automatically delete your personal data. Please refer to our Privacy Policy for information on data retention following account closure and how to request deletion of your data.

16.2 Suspension & Termination by Market360

Market360 may suspend or permanently terminate your Account, Store, or access to any part of the Services if we determine, at our sole discretion, that: you have materially violated these Terms; you have engaged in fraudulent, abusive, or criminal conduct; you have failed to meet Seller performance standards after a warning period; your Account poses a risk to other users, the platform, or Market360's legal compliance; or we are required to do so by law, court order, or regulatory directive.

We will provide you with notice before taking enforcement action wherever reasonably possible. In cases involving suspected fraud, criminal activity, or imminent harm to users, we may act immediately without prior notice.

16.3 Effect of Termination

Upon termination of your Account: all active Listings will be removed from the marketplace; access to your Seller Dashboard and Wallet will be suspended; pending Orders must still be fulfilled by Sellers unless Market360 instructs otherwise; and any escrowed funds relating to active disputes will be held pending resolution.

Following termination for cause, Market360 will retain any amounts owed to us arising from fees, chargebacks, or damages and will release any remaining Wallet balance to you after all outstanding obligations are settled, subject to legal and regulatory requirements.

16.4 Survival

The following sections of these Terms will survive termination of your Account and continue to apply in full: Section 11 (User-Generated Content — licence), Section 12 (Intellectual Property), Section 17 (Disclaimers), Section 18 (Limitation of Liability), Section 19 (Indemnification), and Section 21 (Governing Law).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

Market360 expressly disclaims all warranties, including but not limited to: (a) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement; (b) warranties that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components; (c) warranties that any defects in the Services will be corrected; and (d) warranties regarding the quality, accuracy, suitability, or completeness of any Products, Listings, or Content provided by Sellers.

Market360 does not represent or warrant that: any Product listed on the platform will be available, delivered on time, or conform to its description; any review, rating, or seller badge is a guarantee of quality or performance; or the platform will be accessible at all times or from all locations.

Some jurisdictions do not permit the exclusion of certain implied warranties. To the extent that such exclusions are not permitted in your jurisdiction, Market360's liability in respect of such warranties is limited to the maximum extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARKET360, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.

To the maximum extent permitted by law, Market360's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the total Transaction Fees paid by you to Market360 in the 12-month period immediately preceding the event giving rise to the claim; or (b) Le 500,000 (five hundred thousand Sierra Leonean Leones).

The limitations and exclusions in this section apply regardless of the form of action — whether in contract, tort (including negligence), strict liability, or any other theory — and regardless of whether Market360 has been advised of the possibility of such damages.

Nothing in these Terms excludes or limits Market360's liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Market360, its parent company, subsidiaries, affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of or access to the Services.
• Your violation of any provision of these Terms or any incorporated policy.
• Your violation of any applicable law, regulation, or third-party right, including intellectual property rights.
• Any Content you submit, upload, or make available through the Services.
• Any transaction you enter into as a Seller or Buyer on the platform.
• Any dispute between you and another user of the Services.

Market360 reserves the right, at your expense, to assume exclusive control and defence of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defence of such claims. You must not settle any claim that imposes any obligation, restriction, or liability on Market360 without our prior written consent.

Market360 reserves the right to modify these Terms at any time. We will notify you of material changes to these Terms by email, in-app notification, or a prominent notice on our website at least 30 days before the changes take effect, unless a shorter notice period is required by law or to address an urgent safety or legal compliance issue.

For non-material changes — such as corrections of typographical errors, clarifications of existing provisions, or changes required by law — we may update these Terms without providing 30 days' advance notice, though we will always indicate the date of the most recent update at the top of this page.

Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to any change, you must stop using the Services before the revised Terms take effect and may close your Account in accordance with Section 16.

Previous versions of these Terms are archived and available on request by contacting legal@market360.shop.

21.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of the Republic of Sierra Leone, without regard to its conflict of law provisions.

21.2 Jurisdiction

You and Market360 agree that the courts of Sierra Leone shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. Each party irrevocably submits to the personal jurisdiction of such courts for these purposes.

21.3 Consumer Rights

Nothing in these Terms affects any mandatory rights you may have as a consumer under the laws of your country of residence, including any right to bring proceedings in the courts of your country of residence or to benefit from mandatory consumer protection laws applicable in your jurisdiction. Where applicable law prevents any provision of these Terms from being enforced against you, that provision shall not apply to you, but all remaining provisions shall continue in full force and effect.

21.4 Language

These Terms are drafted in English. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.

21.5 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed if modification is not possible, and the remaining provisions of these Terms shall continue in full force and effect.

21.6 Entire Agreement

These Terms, together with the Privacy Policy and all other policies and documents incorporated by reference, constitute the entire agreement between you and Market360 with respect to the Services and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

If you have any questions, concerns, or requests relating to these Terms, or if you need to send a formal legal notice to Market360, please contact us using the details below. We will acknowledge receipt of all written communications within 5 business days.

Market360 Ltd. — Terms of Service, Version 3.2 — Last updated June 1, 2026.
These Terms were last reviewed by our legal team on June 1, 2026 and are effective immediately for new users and from June 15, 2026 for existing users who received notice of this update.