Trust & Safety

A safer way to buy and sell.

Real protection, real people, and real systems guarding every order.

Fraud prevention

AI models flag suspicious behavior in real time and block risky transactions before they happen.

Buyer protection

Funds are held in escrow until you confirm delivery. Get a full refund on undelivered or misrepresented items.

Seller protection

We protect sellers against fraudulent chargebacks and dishonest disputes.

Verified identities

KYC verification for sellers, badges for trusted accounts, and reputation that travels with the user.

Dispute resolution

If something goes wrong, our trust team reviews fairly and quickly — usually within 48 hours.

Reporting tools

Report listings, accounts, or messages with one tap. We investigate every report.

Security practices

  • End-to-end encrypted payments and chat
  • Two-factor authentication and biometric login
  • PCI-DSS compliant payment infrastructure
  • 24/7 monitoring and anomaly detection
  • Regular third-party security audits

Report fraud or abuse

Spotted something off? Let us know and we'll take it from there.

Have a safety question?

Our team is here 24/7.